🚨 Warning: My Experience with Dr. Trust's Faulty Products and Terrible Customer Service 🚨
I want to share our recent and incredibly frustrating experience with Dr Trust's Pulse Oximeter 214. After purchasing the product, we discovered it was faulty. The company arranged a replacement, but it too turned out to be faulty. The features that were clearly mentioned in the product manual and on their official website simply did not work.
Despite acknowledging the issue initially, Dr. Trust is now denying the problem, citing discrepancies with their "standard manual." This is not only disappointing but also amounts to consumer fraud.
Last week, they confirmed they would initiate a refund with compensation, stating the money would be credited to our bank account in 5-7 working days as per RBI guidelines. But today, Monday 26th August, they are once again delaying the process, claiming they will only initiate the refund after picking up the faulty product. This backtracking is unacceptable and only adds to the frustration.
For over a month, we've been going through a frustrating back-and-forth with their customer service. This entire ordeal has wasted our time, caused significant stress, and left us with a faulty product that doesn't meet our needs—especially concerning given that it involves the health of a patient in our home who recently underwent heart surgery.
I’m sharing this to warn others about Dr. Trust's poor service and lack of accountability. It’s alarming that a company dealing with health-related products would behave in such a manner.
If you’re considering purchasing from them, think twice!
Please share this post to help spread the word and protect others from going through the same ordeal. Has anyone else had a similar experience?
#DontTrustDrTrust ⚠
#ConsumerRights #DrTrust #ConsumerFraud
#BadCustomerService #HealthMatters
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