Driving Licence — didn't get driving licence though the status is showing dispatched

Address:	RTO, Nagpur east, Nagpur, Maharashtra, 440034
Website:	sarathi.parivahan.gov.in/sarathiservice2/applViewStages.do

My father applied for renewal of driving licence from nagpur east (Mh49) and even after 2 months he didn't receive it. Upon checking online, the application of status is showing that the dl has been dispatched. I've attached the screenshot of application status which has details for your reference. Can you please check and inform how will i get it?