Driving License — not able to get learner licence

Address:

Madurai, Tamil Nadu

Respected Sir/Madam, I have been approaching the Regional Transport Office(R.T.O.), Madurai(North) from the past two days for the purpose of getting the Learner's Driving License(L.L.R.) for my daughters who are aged seventeen and a half and sixteen and a half respectively.I had applied through online for the license authorising a person above 16 years of age to drive a MOTOR CYCLE WITHOUT GEAR.On the first day(25.05.2015) we waited for more than an hour with all the required documents, to pay the registration fee, after which the office staff informed me that both my daughters' ages were ineligible for the same.T hey sent us back without proper information.The next day(26.05.2015), I went back after verifying with the Tamil Nadu Government website regarding the age eligibility for the Learner's license which stated that "Any person who has completed 16 years of age may get a license for driving a Motor Cycle without Gear-not exceeding 50 cc".I was asked to meet the higher authority in the office.The Personal Assistant(P.A.) of the R.T.Officer told that it was possible for us to get the license;after which she again told us that it was not possible. It was disheartening to know that the office staff, especially the accountant was highly unhelpful throughout the process.Sir/Madam I was disappointed by the way she treated us.I request you to kindly tell your employees to be subtle and helpful so that they could help the general public. Thanking You,