Driving License — Very bad experience at your regional transport office at wazirpur, delhi

Address:

New Delhi, Delhi, 110009

Dear sir
I went to get my learner's license today. If was a very harrowing experience because of the following reasons-
1) there are a lot of touts who go to the front of the line and get their work done while I had to wait for 4 hours!
2) the staff at the authority were really rude and did not accept their mistake and I was charged double the fees.
3) it was a typical government office experience with me running from pillar to post to get my work done.
4) the officers were very rude, especially, the lady at the fee collection counter and the main licensing authority SVS Vats who was shouting and screaming for no reason. I was even told to take out torn scraps of paper from a dustbin and this is just shocking.
I request you to please look into the matter as soon as possible