DTC — Not stopping bus at bus stop, luggage carrying issues and rude behavior of Driver and conductor

144 dtc bus which has new route from going via model town but they didn't stop bus on those bus stops. They say it's not our route We know it's route was different earlier but if they are going through current route they should carry passengers and from all those bus stop. Another 144 which has route of Kamla market don't take passenger, if they don't get on passengers in the bus and what it is for. And cluster buses driver behave so harshly which is intolerable. And one more they say don't get on the bus if carrying luggage. If person is going somewhere there must be luggage with them, they get off passengers who have luggage. Like what's going on? Everybody doing things on their own.