Dunzo — NON refunding of Rs.125/- credited as delivery charges

Address:Ramgupta T N K, Flat No: A 204, VIHA, 13--VOC Colony (NEW), Annanagar East, Chennai--600102. Ph:: 9841434079
Website:Delivery of food items.

Ihave downloaded your APP and using the services since couple of years. On[protected] I wanted to send an article to my relative and keyed in the necessary data and paid a SUM OF RS, 125/- as delivery charges as per your norms. The person concerned for delivery could NOT locate my address and is impatient to understand the description offered by me. He advised me to CANCEL the order which I followed accordingly. I got a message through APP the amount will be refunded in a week's time. NOW many weeks passed no refund received. Hope DUNZO is NOT trying to compensate its own LOSSES by setting off the customer's cancellation amounts to losses incurred by it. Please refund the amount paid by UPI Transaction ID No:
[protected] on 6-9-23. Google transaction ID :: CICAgNC1hJXIIA on 6-9-23 at 3020 PM. Ramgupta TNK--Mobile :: [protected].
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Nov 16, 2023
Updated by T N K Ramgupta
AS abbove
Nov 26, 2023
Updated by T N K Ramgupta
A person claiming tobe from Dunzo is suggesting me to open an app for refund of my amt I dont understand why inordinate delay inspite of refund due of 6th septr 2023 till date Why one more app is tobe downloaded and customers should not be taken for a ride by dela;ying refunds and complicating while all details were given by me Simple process is to credit my SB account with Canara Bank with details given below
SB acct No[protected] IFSC CNRB0000972 Please do the needful immediately Please NOTE that processs of refunds also should be as claimed by you in your web site I reiterate it appears you are making good of operational LOSSES by appropriating the cancelled orders amounts to your LOSS account.
Nov 26, 2023
Updated by T N K Ramgupta
NOT received BACK the cancelled order on 6th Septr. 2023 till date.
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    Ramgupta T N K, Flat No: A 204, VIHA, 13--VOC Colony (NEW), Annanagar East, Chennai--600102. Ph:: 9841434079
    India
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