Dunzo — Pathetic Customer service

I raised a courier service from point A to B, the delivery guy said he was not able to connect with the recepient, so they tried contacting me, my phone was also not reachable as I was not in a place of service so dunzo team decided to deliver the item back to me at point A however since my phone was not reachable the order was not completed, I understand this.. since the team was not able to get in touch with anyone they tried what ever was possible... As soon as I was able to connect with people on phone I tried calling everyone the delivery guy, tried reaching out to dunzo to resolve this, the delivery guy had no option but to wait for orders from the team, the chat service is the worst, we do not have any number to reach dunzo I told them on chat many times to ask someone to call me the chat is very frustrating..nobody called they wanted to solve the matter on chat they assigned a new delivery guy to pick up the order from the old guy and delivery to point A.. what dumbs!! if I am repeatedly telling them that I need to get this order delivered what does that mean? When I had raised a delivery request from A to B why will they send it to A... Before the cs team got involved they sent it to A bcoz the recipient was not reachable what was the reason for doing it now after I am asking them so many times... This was the biggest reason I told them to call me but they did not.. then finally I receive a call and the guy says contact customer service they will resolve it... WOW!! I am really amazed... Now this super talented rep of yours asks the delivery guy to give the courier back to the old delivery guy without even hearing me out... Such amazing team you have!!! I am really impressed... I will make sure to never ever in my life use dunzo again even if I have to pay someone extra... And your app is another gem... Such service will definitely take you guys to places!!!