Dunzo — Payed for order which the merchant cancelled but refund not received yet

Website:

www.dunzo.com/delhi

I placed two orders, 210Rs each, on the 11th of September, 2022 but the order got canceled because the store was closed. The payment was already made for both orders and the payment status is PAID in the order history as well, but I have not received the refund for both of them.
I have tried asking the chatbot multiple times but it always has the same answer that the refund is initiated and I'll receive the refund in 5-7 days but it has almost been a month but I have not received the refund yet.