Dunzo — Refund Not Processed for Canceled Order Despite Repeated Follow-ups

Address: Sri Nivas, coffee board layout, Chikkajala

Website: www.dunzo.com

1. Description of the Issue:

On 28th January, I placed an order for document transfer via Dunzo, costing ₹310.

Due to a delay in assigning a delivery partner, I had to cancel the order.

I was informed that the refund would be processed within 5-7 working days, but even after multiple follow-ups, the refund has not been issued.

2. Attempts to Resolve the Issue:

I contacted Dunzo's customer support multiple times but received no satisfactory response or resolution.

Despite their acknowledgment of the delay, the refund is still pending.

3. Desired Resolution:

Immediate refund of ₹310 to my original payment method.

Compensation for the inconvenience caused by the unnecessary delay and poor customer support.