Durian Industries Ltd — Replacement of defective Sofa

Address:

New Delhi, Delhi

This is the complaint lodged by me but no reply yet --- On Mon, 10/8/15, indrajit boral wrote: From: indrajit boral Subject: Replacement of Sofa To: [protected]@durian.in Date: Monday, 10 August, 2015, 9:26 PM Sir, Its very painful for a middle class family when we continuously make complaint about manufacturing fault with the product to the firm when a sum roughly a lac of ruppees have been spent for a sofa purchased from well advertised company named 'Durian' and the action is casual. I had purchased a sofa set Salina 3 and 2 from your shop at Kirti Nagar, N.Delhi on 17.05.15. Firstly during the very first week a cut was noticed on the seat cover of Salina 2 sofa. The shop was kind enough to send its repair man to have a look. It was found that the filling inside the seat was so less that the seat could be pinched out and the moment one pinched the material tore off. The spring of the seat also snapped out off the seat in another two days inspite off no heavy person being in the family. After lot of pursuation the shopkeeper contacted your Mumbai office where it was agreed to be replaced. However the process of replacement took almost a month. We were still happy. Within the next week we found again the replaced Salina 2 sofa seat again has been cut in a similar manner almost at the same place as noted in the earlier case. This was too much! and when we complained it was instantly agreed that material was of low quality and same shall be got replaced as there has been numerous complaints about such happening. We are told that the damage photographs have been forwarded and the replacement order have been accepted and also that the material despatch has taken place from Mumbai. We have been day in day out beleiving in the delivery schedule of the material as being conveyed by the Kirti Nagar outlet but the material never reaches shop as conveyed. Now the last time we have been told that the material would be got delivered on this sunday but it was conveyed that it may take another 10-15 days as the details of the consignment cannot be traced. This is absolutely disgusting and uncalled for behavour for a company with the reputation it claims in the market. I have been bearing this behaviour of your company sufficiently long and have started beleiving that your company is no better than the furniture shop at the corner of the road. Whatever it may be my money is still with you for want of proper material. Kindly take this seriously and and resolve the issue by providing the replacement with a good quqlity salina 2 sofa with guaranteed quality. It is also requested to trace out the consignment in case you have already delivered the material from Mumbai and let me know the possible date of delivery. Consider the communication as a notice as delivery of guaranteed material at my doorstep within 3 months is more than sufficient period for your company. Matter most urgent please. Invoice No KN/RI/135/15-16 Dt 17.05.15 Warranty Card no 18570 Regards, I.Boral 209 Krishan Vihar Sec21C Near Marbel Market Faridabad 121001