E-Bay — Faulty Return Policy

Address:

New Delhi, Delhi

i was looking online to buy a laptop for myself and while searching for the same i went in to E-Bay online offers. On E-bay i found a good deal comparing to other online portals. I already Knew the configuration of the Laptop so i did not bother to go through the sepecs again. Also the price of the Laptop was Marginally less so i did not thought about it of being "re-furbished". I ordered it on 23rd of august and received it in a couple of days. On receipt of the Laptop i realized that it was a used product. I immediately lodged a complaint a complaint with E-Bay about the product. Soon i received a call from the original seller of the Laptop. He confirmed me that it was already mention on the website that the product is used and have scratches on it. I agreed on the issue that it was my fault that i did not notice the same and requested him to issue a refund as i only wanted a new product which he refused. Instead he offered me to send the margin money of the new laptop to get a replacement. I then called E-Bay customer service and explained the same to them. Surprisingly E-Bay refused to intervene in the matter and asked me to straight the matter directly with the seller of the product. I again contacted the seller from my end and accepted his offer to send him the Laptop back on my own expenses with margin money of a new laptop + Rs. 1000 as he asked for ( to pay E-Bay commission). Now i received the Laptop again from the seller. This Laptop also is not brand new, and it does not contain any manual or warranty details with it . the configuration is also not as per the model specifications. Also the bill of the product is for Rs. 33000 (previously paid amount for Re-furbished Laptop) while it should have been for Rs. 41000 (33, 000 + Rs. 8000). I have called the seller again how is in Chennai for the Full amount Bill which he has refused. Please help me to get a refund of my money.