E-Bay India — Damaged stabilizer

Address:

Chennai, Tamil Nadu

I purchases V-Guard Stabilizer online through e-bay. When I recieved the same by Blue Dart courier, I found it was broken. On the same day I made a refund claim with e-bay. One of the worst customer service provider is e-bay India. You keep on calling them / send e-mails you will not get any response. You have to send several photos/pics of the package / stabilizer to e-bay. They just kept dragging the issue more than a month. Finally e-bay asked me to send the parcel back to the seller. I have to do it within three days and submit the receipt to e-bay ORELSE my claim will be closed. I have mailed e-bay and also informed e-bay customer service, that I will not be in station for a month, on my office trip. So now e-bay closed my claim saying that, I didn't send the parcel / courier receipt to them with in three days...