E-Bay India — E-Bay Terrible Customer Service and False "Claim Guarantee"

Address:

North Goa, Goa

Dear Sir/Madam, I have purchased 6-Cell Dell laptop battery from E-Bay and received the product on 23/02/2015. I found that the product was damaged and notified the same to E-Bay on 24/02/2015. My claim details are as follows:- Claim ID: 892413 PaisaPay ID: [protected] Item number: [protected] Seller ID: Uttamtechnology Date claim opened: [protected] During this call I repeatedly mentioned to call back on my new number - "+91-[protected]". Even during the subsequent verification, I got a call on my new number (Feb-25 Morning). But I am not sure why during further inquiry call (dated Feb -25 – 16:35 PM) they called on my old number - "+91-[protected]" (Not currently in use). Even during the initial conversations, I had asked what procedures are pending from my side, they just told that “I would be receiving another call for the same on the new number”. They dropped an Email “stating unable to reach on phone” and closed the claim in the next 48 hours stating no response from Buyer. Also while dropping a message of "closing the ticket" I got on my new number. This is the most absurd way of closing a ticket which I have come across (Expect the inquiry call, every communication came on my new number). I have brought this to their notice on 02/03/2015, wherein they asked me to provide the photo proof of the product and send it across to them. I mailed the same, with 4 photo proof attached to it. I did not get any response within next 48 hr and called them again (04/03/2015). They acknowledged the receipt of photos and said that they would get back to the issue soon and have kept it in priority. I received a mail communication on 05/03/2015, again stating that the claim has been closed as “Proof of item was not received”. I made a call again, wherein I was assured that they would definitely get back to the issue within 48hr. When I asked for a mail or message for the proof – they rejected it and said “they did not have the authority to send any sort of communication” (Weird, have experienced this for the first time). I waited for their call till 08/03/2015 (More than 72 hrs later), yet again no communication. I called them and requested the call to be transferred to a manager. I got to talk with the supervisor, who said that they are working on the issue and had actually scheduled a call for Monday (09/03/2015). Also he assured that I would get a positive response, since the photo proof looked good. By now I was very confident that I am not going to receive any call from E-bay even on 09/03/2015. I called them up to check about the progress only to know that I need to take the issue further up only though “E-Bay Grievance Team” as the claim once closed cannot be opened. After such a horrendous experience, I urge Customers not to trust and purchase items from E-Bay. Their customer services is pathetic. E-bay – Please stop making “Claim Guarantee” and change your message to “100% dissatisfaction, 0% replacement and refund guarantee” Regards Sriram Venkatakrishnan