E Com Express — Item not delivering and OFD lock applied

I have ordered an item on November 20 th and it was supposed to deliver by 27 th and the courier partner is not calling and delivering the item. I given a detailed explanation of the adress and 3 alternate numbers. With out calling the are simply updating status like adresse not available, adressee refused delivery at door step and even they are not senting back to the seller
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