E Kart — Not return cancelled item to customer

Address:	Saray abdul malik phulpur prayagraj
Website:	Flipkart

I buy Asian shoes from flipkart and recieved different item of same brand and I request to return and delivery boy pickup and then next day he call me and tell me your return is cancelled and then he not give me a product and then after some time my flipkart account is blocked from service center