| Address: | Chhijarsi Delhi Meerut Expressway |
I was travelling on NH-9 by vehicle No. UP-14 EM 3340 on 22/11/2020, in the morning at Chhijarsi Fee Plaza Rs.125/- was deducted from my Fast Tag but when I was returning in evening at the same Toll Plaza it was informed to me that fast tag reader is not working. It was huge jam there and the on duty person asked me to give Rs.125/- in cash. I gave Rs.125/- in cash and on duty person also gave me the receipt (copy enclosed). However, on reaching home when I checked the SMS I found that Rs.65/- has also been deducted from my fast tag at the same toll plaza at the same time. As I was completing my return journey within 24 hours.Rs.65/- instead of Rs.125/-was charged but on duty person treated my journey as single journey and collected Rs.125/- in cash.
Thus, it is evident that the on duty person misguided me and illegally charged Rs.125/- which is totally unfair and against the GOI guidelines. Therefore it is requested to refund Rs.125/- to me and also take the action against the said company for unethical business practice.
AJEET KUMAR
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