Ease My Trip — COMPANY ISSUES TICKET WHICH WAS CALLED A WAITING TICKET AND REFUND TOO PENDING

Address:

Mumbai City, Maharashtra

Dear sir, i am working as a agent with EASE MY TRIP in the name of Galaxy Tours and Travels. I have booked a air ticket for Mr PR Yadav mumbai to Kolkata and return from EMT with their txn id[protected]DZA6HXREY. The passenger was not allowed to board the flight saying it was a Wait List ticket even though the ticket was booked a months time before. How can a travel company issue wait list ticket for airlines and did not confirm it months time before and took the full payment for confirmed ticket. Also till today as i am fighting for refund from the company they have still kept it pending and only offering me taxes which was debited towards the tickets which makes me feel cheated to work with the company.. Pls teach lesson to such companies which makes false practises and cheat the customers in the market.. Also help me to get full refund for the same...