| Address: | New Delhi | | Website: | www.easemytrip.com |
I booked flight tickets on EaseMyTrip website because they had a low cancellation charge of Rs.800 per ticket. It was much lower than all other websites so I called their helpline to confirm the same and they confirmed the information.
I paid about 10k extra for 6 tickets only for the low cancellation charges. It is of importance to be able to cancel tickets if needed due to COVID-19.
After booking, they made 3 tickets non-refundable, and the other 3, they said have a cancellation charge of Rs.4680 each, which is much higher than other websites.
Under no circumstances would I have booked flights using their website if this information was disclosed up close. I am at a massive loss here monetarily.
It will only be fair for them to compensate the excessive money I have paid for the 6 tickets under false information.
I have attached images that clearly state the cancellation amounts and the 'refundable' status of the flights booked.
All I am asking of them is to compensate me for the loss I have faced due to their misinformation.
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