Easemydeal — Not Refunding The Amount

Yesterday i have tried to loan payment on easemydeal app through lazpay.but it has been failed two times and today also i trie dit has also been failed.i have sent sent so many mails to get my refund back but they are not responding and whenever i call them they tell me to put case they will not refund the money and the customer represntatives are so rude.who are the people that given permission to these type of fraud companys to cheat customers