Easygotrip.com — No response about refund amount

Address:

Hyderabad, Andhra Pradesh

Hi, I have booked a tiket from Hyderabad to Mumbai and the flight fare has been changed and ticket is cancelled. I received a mail that the amount will be refunded and it is been 20 days and no refund is been done from eaygotrip. Customer care never responds, and no one responds to mails. Banker says, that easygotrip people have not initiated the refund amount. Please solve this issue. I have proofs about this They have sent me a mail about rejection and refund.