eBay.co.in — Incorrect Item delivered and now delaying to provide refund

Address:

Mumbai City, Maharashtra

Hi, I recently on 25 Feb 205 ordered a gym bench from ebay however the seller delivered gym plates instead. I emailed seller and ebay who said they will arrange a pick up for the incorrect item. After numerous follow ups there is still no sign of any pick up. I spoke to some supervisor called Goldie who confirm that with 24 hrs they will contact and provide resolution, now its been 48 hrs but still ebay is saying they will check with the concerned team. They are not even providing refund saying that until the product is not picked and delivered back to the seller they cant initiate the refund. Now since ten days no body is bothered to pick up the product and so not ready to refund my money back. The ebay guarantee is a hoax. All i am getting a false promises.