Ebay.com — Item stuck at customs for 15 days

Address:

Bangalore, Karnataka

Please find below the tracking details. The item has been stuck at customs for 15 days now. Could you please update me on this? Your help will be highly appreciated. Regards, Santosh KVS ITEM n° CL[protected]DE Local Date and Time Country Location Event Type Mail Category Next Office Extra Information 2/9/2015 2:37:00 PM GERMANY BRUCHSAL Receive item from customer (Otb) S.A.L. MUMBAI FOREIGN POST OFFICE 2/10/2015 11:07:00 AM GERMANY FRANKFURT/FLUGHAFEN Receive item at office of exchange (Otb) S.A.L. MUMBAI FOREIGN POST OFFICE 2/10/2015 11:29:00 AM GERMANY FRANKFURT/FLUGHAFEN Insert item into bag (Otb) S.A.L. MUMBAI FOREIGN POST OFFICE 2/11/2015 3:10:00 PM GERMANY FRANKFURT/FLUGHAFEN Send item abroad (EDI-received) S.A.L. MUMBAI FOREIGN POST OFFICE 2/24/2015 2:32:15 PM INDIA MUMBAI FOREIGN POST OFFICE Receive item at office of exchange (Inb) S.A.L. MUMBAI FOREIGN POST OFFICE 2/24/2015 2:50:13 PM INDIA MUMBAI FOREIGN POST OFFICE Send item to customs (Inb) S.A.L. BANGALORE SUB FGN POST