Ebay.com — Refund not received from last 2 months

Address:

Gurgaon, Haryana

My name is Naveen sharma and I am from Gurgaon Haryana.I have lot of expectations from you. I have purchase a product for ebay 1 phone 4s, 2 moths before and product was damage. I am very frustrated. I am poor person and my money is blocked from last 2 moths. I have Order a cell phone model I phone 4s through ebay ORDER NO.(PaisaPay ID [protected]) on 13th august 2015 and paid the amount through Credit Card. I received my product after a long time on 26th August 2015 in evening. I saw the product on 27th morning. The product was breaked and damaged and in very bad condition and its body was already added by gum or feviquick. I have reaised a complaint in same time on 27-august-2015 and received claim ID -ID 1207643 . form 27 august 2015 to till date I am doing daily follow with ebay on his customer care no. but I did not received my money yet. each & every day ebay customer care person is saying me for 48 hours but that 48 hours did not come yet. I am very frustrated. I am poor person and my money is blocked from last 2 moths with ebaby, I have done 50 phone call to ebay in between. I want your kind attention in my case. its also very strange these kind of foreign company doing this this with customer. so indian government should make any Hard action in this regard on companies like ebay. ebay is taking the money of New product and sending the second hand product to customer, I want your kind attention in my case