[Resolved]  eBay — Defected product

Address:	Chandigarh, Punjab, 160022
Website:	ebay

This is Parneet from chandigarh, i bought a mi4i phone online from ebay dated 2 jan 2017, reference number [protected], from vendor Maak trading, 5-8-604/H, Second floor, Mubarak Bazar, complex, abids, Hyderabad. They gave me the refurbished phone which is locked with the mi existing account. When i requested them to replace or refund they said me to visit to mi service centre, they will unlock it. I visited to mi service centre in chd sector 22c, they refused to take the phone purchased from ebay and suggested me to call on mi customer care. I called the mi customer care and narrated them the whole story, one of the executive advised me to take the id proof with me and submit the phone to service centre they will unlock it. On 8th jan again i visited to mi service centre and requested them to unlock it. They said they do not accept the phones purchased from ebay. I called to mi customer care and interacted with them. They even interacted with the manager of service centre and then requested me to drop a mail to you to seek a solution regarding this issue
overall i am deeply shocked and depressed from the services of ebay. Kindly resolve it ASAP.
Regards
Parneet