eBay — ebay cheating customers

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Hyderabad, Andhra Pradesh

Hi, I have purchased refurbished iPhone 4s(RS 12, 680.00) on ebay from i2cWord seller. In product details page they mentioned "Replacement and refund for this product is covered through EBAY GUARANTEE". After i received the phone i realised that the phone is not original. And the batter drain outs in an hour. So requested ebay to refund money because its covered under "EBAY GUARANTEE". But they have rejected my request and saying it is a china iphone so we can not refund. They said to contact the seller and rejected my claim.. i emailed to the seller same thing.. they replied me the below [protected] We are sorry for the inconvenience caused, you are covered under ebay buyer protection please contact ebay support team [protected] for resolution. Thanks & Regards, I2c world. [protected] Again i called ebay customer services they are saying we can not do any thing because the claim was closed. Please help me out. Ordered on : 28-Nov-2014 Received on: 11-Dec-2014 Raised claim request: 12-Dec-2014 ebay called: 18-Dec-2014 and rejected. From that they i am contacting Seller and ebay. Thanks, Mohan Vasam [protected]