Ebay.in — 2 cases: 1. item not received. 2. item damaged

vindealchemist

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400050
Website:	Ebay India

2claims filed with ebay

1. Case id:2007719. (May21, 2016)
Item id :[protected]. Seller sports hubb.
Item : kamachi ankle weights.
Item not received. No response forthcoming from ebay till today. Seller refused to honour the purchase.

2. Case id.2017157. (May23, 2016)
Item id :[protected]
Item : 20kgs of pvc weights with rods.
One dumbell rod came damaged. Seller replaced the rods promptly but again one dumbell came damaged. Tried to contact the seller again but no response i am receiving. Ebay responded on may26, 2016 & after that there was no follow through. I am providing you the image of the replaced rod.

+2 photos

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eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear vindealchemist,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

vindealchemist

from Mumbai, Maharashtra

I even tried contacting the grievance officer Mr Unni by email & telephone & he did not bother to acknowledge the email & the contact no provided on the ebay site just kept ringing. Now ebay is providing me with a new email Id, to which also they will not respond for I think Ebay has a strategy of not responding to any emails, everything is basically voice based so that they can deny having said anything. In the case of emails, it becomes hard evidence.