[Resolved]  eBay.in and Surpluss.in80 — Have charged me and are not shipping out or delivering the product

Address:

New Delhi, Delhi

Hi, This is to bring to your kind notice that I have ordered a note 3 from Ebay.in with the order id : [protected] on December 21, 2014. I have been immediately charged for the amount and was promised that the item would be delivered to me by December 26, 2014 first. When I contacted the seller about the order I was told the order has not been picked up by the courier company hired by Ebay.in from the door step of the seller. The seller however said that the order will be picked up by December 26, 2014 and be delivered to me by December 29, 2014. I just wanted to wait as I was assuming that the seller was trying to ship out the order. However when I contacted Ebay they say that the seller is not ready with the package and did not want to ship out the order and so the order was not picked up. However after waiting until December 29, 2014, I contacted Ebay and the seller. The seller refused to respond and has been cutting my calls and also been saying wrong number and does not even reply to my emails and I have all the proofs with screen shots of the calls I made and emails I sent to the seller. Ebay on the other hand refuses to help me out and in return shows arrogance and says do what ever you want to and threatens me to cancel the order which I never requested for. I have ordered this phone with a intention of gifting it to someone and Ebay and the seller have been cooking up some fraudulent activities. I request you to please file a case of harrasment and fraudulent activity against the seller and Ebay and ban them from selling and making customers a fool as they have been making until now. I am attaching the emails exchanged between me and the seller and also the confirmation email that I have received from Ebay after placing the order.. Thank you