[Resolved]  Ebay.in — Apple iphone 6 defective piece

Website:

E bay, Digital estore

Had booked an Apple i phone 6 on 22 Mar 2017 using by credit card, the payment was realised by E bay on 23 Mar 2017 and they send the product by courier from their Chennai Seller (Digital Estore) on 29 Mar 2017 and i received the product on 31st Mar 2017. Iused the product for 2 days and the voice mike of the handset goes faulty.

i tried sending them mails and calling up them alternate dates but there is no response to my mails or the claims i have raised . I would request you to please look into the matter and help me in finding a resolution.

Please find below my last complaint.

I have not said item is not as described in add. I have specifically mentioned in my comments that the Mike isn t working and I want a replacement as soon as possible. The courier person had taken the product from my home on Friday and today it is Monday and still the product hasn t reached the store. I am beginning to real get disappointed with the kind of services that digital e-store and ebay( in particular) are providing. When do u plan to give a resolution to my problem. If this is the case with my continuous follow up every day I fail to understand what will be the response to a person who doesn t follow up . I am sure others would be facing similar issues and aren t raising their voices. If the product isn t delivered by this Friday then I promise I shall raise the negative publicity/ comments on all platforms - FB, WhatsApp, your webpage and all possible web media. When the customer care doesn t even understand the problem and are ready just reply to my comments with a standard comment and msg that we are following up isn t the answer that me (as a customer) is looking for. I need a resolution to this issue at the earliest and I am tired answering calls and messages and emails day in and day out. The product had a faulty Mike and it has been sent thru Aramax courier on Friday. Please have the same traced on its whereabouts and have the product tested as per your policy and send me a replacement, if not, refund my money with interest else I will voice my opinion on all public platforms today. Since Flipkart has bought ebay today I expect a faster response to my problem. Please call me at [protected] for any further information u require.

Regards,

Roopak
[protected]