Ebay.in — Claim pending for 20 days with no resolution

Address:

Pune, Maharashtra

So this is the height of patience i have held and its over now. I got an item which was defective and as not described, so I filed a claim with in 2 days after I recived the item.The claim is pending for last 20 days. Now i dont even remember how many calls have i made just for following up during this time, and every time I am asked to wait for 24-48 hours and promised that I will get a call or update, which I seldom got. And the greatest part is, in spite of all the conversation, the claim gets closed on 20-01-15. I had alredy given a warning the very same day but still waited for more next two days. Today again m asked to do the same. I doubt if I am going to get my money back ever. :/