[Resolved]  Ebay.in — Closing of request for approved refund amount/claim/escalation : non consideration of the email request dt.[protected].

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: re: paisapay id [protected] sr#[protected]
Date: sat, 25 mar 2017 16:49:12 ist
Cc:


Copy to: the consumer protection forum

Dear sir,

With reference to the above, i hereby inform you that, i have not received any valid response from you till now. Kindly arrange to resolve the issue at the earliest without any delay as the time limit mentioned in the e-mail exceeded.

With regards,

B. Dinesh kumar pai

On thu, 16 mar 2017 17:55:14 +0530 ebaysupport team wrote
dear dineshkumar,
We apologize for the inconvenience. Our service team is looking into it and will update you. You can also check the same at https://ocsnext.ebay.in/ocs/home
Regards, team ebay
On thu, mar 16, 2017 at 1:51 pm, dineshkumar pai wrote:
Copy to: the consumer protection forum

Sub: closing of request for approved refund amount/claim/escalation : non consideration of the e-mail request dt.[protected].

I am very much surprised to note that, even after sending request e-mail regarding the approved refund amount of rs.209-00 via. Coupon code and without taking into consideration of my valid and reasonable request e-mail, i am objecting your decision to close this escalation. Please consider the valid e-mail which was forwarded by me on[protected] and the non communicating of coupon code details through e-mail nor sms in time, delay occurred from your claims department/code issuing department, i hereby request you to change the decision to not to close this escalation. As discussed yesterday through phone, the issue regarding the non receipt of approved refund via. Coupon code for rs.209-00 and informed me that the coupon code was already generated from your system and the same was expired and not possible to reinstate the same nor refunded but the details of coupon code was not received and not communicated to me till now. I am very much surprised to note from your reply e-mail that, the contents reply of the e-mail is indifferent from the yesterday's discussion that "we have checked the details of your case and have noticed that the case filed by you is excluded from eligible transactions for filing a case under ebay guarantee. Therefore, the case filed by you falls under non-eligibility criteria. As a result, we have closed your case and your refund request has been rejected." how can you prove that the case filed by me is excluded from eligible transactions and falls under non-eligibility criteria??. Is there is any acknowledgement from me for the receipt of the coupon code details??. I hereby request you again that, on consideration of the above valid reasons, kindly re-instate the valid request and arrange to refund the approved refund amount via. Coupon code amount of rs. 209-00 at the earliest.

Awaiting your favourable response in this regard at the earliest.

With regards,

B. Dinesh kumar pai

Mobile no. [protected].

On wed, 15 mar 2017 15:48:42 +0530 [protected]@ebay.com wrote

Paisapay id [protected] sr#[protected]

Dear dinesh,

This is with regards to the escalation id: 070392, raised by you (Details below):paisapay id: [protected]seller id: vivekuma_404item name: boston co submersible heavy duty water pump desert air cooler aquarium fountainsreason of escalation: coupon not received

As per our telephonic conversation on your registered mobile no.[protected] on 15/3/2017. Wehave checked the details of your case and have noticed that the case filed by you is excluded from eligible transactions for filing a case under ebay guarantee. Therefore, the case filed by you falls under non-eligibility criteria. As a result, we have closed your case and your refund requesthas been rejected. For more information on the non-eligibility criteria to file a case, kindly check the below mentioned link:http://pages.ebay.in/help/ebay-guarantee.html#buyereligibilityYour understanding and co-operation is highly appreciated in this matter. Thank you for your precious time, have a nice day. Regards, vandana sharma. Escalation team[thread id:[protected]]

Ebay document id: [protected]

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