[Resolved] Ebay.in — Complaint against ebay guarantee/claims department

a4 Amit tripathi

from New Delhi, Delhi

Address:

110084

This is regarding my refund claim

Claim id: 1512528
Paisapay id: [protected]
Item number: ***
Seller id: ***
Date claim opened:[protected]

I got an email from ebay india and paisa pay that my claim is approved and refund will be credited in my account within 6-8 days.

I didn't get my refund even after 10 days, so i called the ebay india support, they said that some problem in the back end and asked me to wait for the reply in next 48 hrs, waited ...no reply...called again after 48 hrs...they again asked me to wait for 72 hrs ...waited...no reply...called 5 times...every time i call, ...the customer support people asked me to wait for 48hrs...now its more than 2 months now after the purchase, still my money is not refunded !!

Every time i call they gave a service request number for free

Very very bad experience...started loosing hope on the big company like ebay !!!

Kindly advise if any one know the ebay global complaint contact information

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Nov 3, 2016

Complaint marked as Resolved

sorry claim number is wrong

eBay.in customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

eBay.in Customer Care's response Dear a4 Amit tripathi,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay