[Resolved]  Ebay.in — Complaint against ebay's customer service — intermediate action required in claim id[protected]

Address:	Gondia, Maharashtra, 400063
Website:	eBay.in

Dear team

I have purchased a item cost of 3299 inr on 07th dec 2016.
I received shipment box very fast on 9th dec 16. But shocking thing was when i opened the shipment box nothing was inside the box it was totally empty one. I immediately talked with customer care and raised the complaint with reference no 2540049 on the same day, they agree to refund my amount.

Since then i have regularly talk with customer care around 12 times. Every time they just want me to wait 24 hour. But this 24 hour never come so far.

I am highly disappointed ebay refund claim service. I never expect this from reputed ebay website. Many times, i waited 15-20 min for each call to get chatting with customer care. But they don’t care and everybody has same replied "wait for 24 hours; you will receive a call from us".

I know this is not as much big amount. But there is not any reason to leave it. Now customer care slowly increasing my waiting time to customer care. Some time they put my phone on hold for long time without reply. Now even after 4 days, still issue not solved.

I have marked the mail to ceo of ebay with the '[protected]@ebay.com' but no response yet

Regards
Chidanand p
Advocate
[protected]