Ebay.in — Complaint against seller of fake apple earphones

Address:

Bangalore, Karnataka

It was 2 months ago, when I was searching for apple earphones online, I came across ongoing auction on ebay. The auction was for apple earphones as clearly mentioned by the dealer. The dealer name is dealfreez4u. Since I haven't dealt with ebay before, I had ho idea the kind of fraud that prevails there. I placed the bid thinking it was genuine product(Rs. 615 for a fake product not even worth Rs.150). And my bad luck I won the bidding. Since it sounded absurd to me, I inquired about the details of the product and the dealer with full confidence, 'Mam, It is original apple earphones that can be used with 5s 6s etc'. Crap...!! Hoping that earphones might be original, I proceeded with transaction. After few days, I received the earphones. To my dismay, the earphones were fake. Being highly disappointed by the product, I called up the the customer care and they said a ebay- team will look into this matter. And this added to my grief, the team was nobody other than dealfreez4u. They tried to pursue me with their different tactics. They said, 'Mam, why do you need to involve ebay in this, you sent the product back to us, we will refund it'. But I genuinely wanted ebay.in to know that the dealer is selling fake products and spoiling their reputation, so I didn't respond to their persuasion. And the dealer closed my case without even resolving it.After closing the case, they had the audacity to change the details of the product on their site. So I again went to the customer care stating my issue. They responded, 'your case has been closed by the ebay team, the product is genuine as inquired by them'. So this way that useless fake product is still with me. Well, nobody from 'Ebay team' ever approached me regarding my issue. It was only that dealer that tried to play his tactics asking me not to complaint against him. No wonder eBay is losing more and more customers. and I hope the same should continue.