Ebay.in — Defected product Refund Claim not settled

Address:Hyderabad, Andhra Pradesh

Hi, It's been 13 days since I raised the claim for refund regarding a charger which was defective. ebay guarantee is supposed to call and resolve it within 5 days but after multiple calls and escalations and even after passage of 13 days, they haven't taken any action. This is totally unprofessional.
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