[Resolved]  Ebay.in — Defective product, missing accessories

Address:	Mumbai City, Maharashtra
Website:	ebay.in

I've purchased a refurbished sennheiser cx 275s headset from ebay.in worth 999 inr. It was mentioned "refurbished : box damage only".
But i received a headset with following problems

1. Mic not working, it circuit problem make the track changes automatically. (So i can't play music eithor)
2. I) extra buds as per description of product not received.
Ii) the pouch not received.

I raised a claim regarding this issue with id 2967852.

After 5 days the customer care executive called regarding this and they told since its under warranty i could service this myself and they close the claim.

Its product details section 3rd and 6th point mentions about these accessories which are missing.

I doubt the sennheiser will gift their customer with extra buds and pouch with every service in that case i would like to know why this case closed and why i'm not eligible for refund?

I hope the claim id will give complete details about the product and myself. Please look in to it.