Ebay.in — delay in refund

Address:

Kottayam, Kerala

Respected sir, I, dr. Jidhin raj had filed an complaint with eBay on 18 th December 2014 regarding the misuse of my debit card details for 2 purchases on eBay on 18 th itself.the two purchases were amounting to rs 14911 and 26214 for which i was able to get a refund for 14911.I had also registered a complaint with the police and FIR copy along with bank details and relevant documents were sent to [protected]@ebay.com and to [protected]@ebay.com.the amount of 26214 is still not delivered or refunded till today. I have been relentlessly contacting eBay through mail phone etc almost every alternate day for the past 2 months but I have deep regret in informing you that the approach I have received has been far from satisfactory. Other sr numbers allotted to me are 1-[protected] and[protected]. 2 weeks back I had approached a lawyer who is also my relative and she tried contacting eBay. She was able to get in touch team leader who informed her that on Feb 4, the refund has been sanctioned and will be delivered within 10 working days.since it has not been delivered on subsequent queries we were informed that they can't understand why the refund has not been delivered and was asked to inform the grievance department regarding that but no response from that department I am extremely disappointed in the response to such a serious issue from the whole eBay team who is considered to be well established international company with high regard for customer satisfaction and enquiries. It has been 2 months since the occurance of the event as well as the registration of the complaint but I have not received my full refund. I kindly request you to urgently look into this matter and give a positive resolution for my issue at the earliest Thanking you Yours faithfully Dr.jidhin raj