[Resolved] Ebay.in — Duplicate iphone 5

S

Sanjay mahajan 1512

from Mumbai, Maharashtra

Address:	400064
Website:	Www.ebay.in

Hi,
I had ordered an Apple iPhone5 -16gb-White from eBay on 6th August 2015 and had got it delivered on 15th August 2015 after paying a cash on delivery of Rs.22499.
Initially the phone was working good but after a month the phone started giving me problems.
1.The touch stopped working
2.The home button gave up too.
3.The camera stopped working.
After having these problems I had complained a lot of times and my complaints were unheard and I had to face the ignorant attitude of the customer care.
That wasn't enough when I showed my iPhone at Apples authorised service centre and was shocked to know when they informed me that the iPhone was duplicate.
Now either you refund me all my money or give me a replacement with ORIGINAL IPhone 5.
If now also you are going to ignore my complaints then I am moving to consumers court and letting them know how you are fooling people by these frauds. My Invoice number is eforindia17594, my Order number is [protected].

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Feb 28, 2016

Complaint marked as Resolved

Hi, I had ordered an Apple iPhone5 -16gb-White from eBay on 6th August 2015 and had got it delivered on 15th August 2015 after paying a cash on delivery of Rs.22499. Initially the phone was working good but after a month the phone started giving me problems. 1.The touch stopped working 2.The home button gave up too. 3.The camera stopped working. After having these problems I had complained a lot of times and my complaints were unheard and I had to face the ignorant attitude of the customer care. That wasn't enough when I showed my iPhone at Apples authorised service centre and was shocked to know when they informed me that the iPhone was duplicate. Now either you refund me all my money or give me a replacement with ORIGINAL IPhone 5. If now also you are going to ignore my complaints then I am moving to consumers court and letting them know how you are fooling people by these frauds. My Invoice number is eforindia17594, my Order number is 39936801328.

eBay.in customer support has been notified about the posted complaint.

Feb 26, 2016

Updated by Sanjay mahajan 1512 Hi,
I had ordered an Apple iPhone5 -16gb-White from eBay on 6th August 2015 and had got it delivered on 15th August 2015 after paying a cash on delivery of Rs.22499.
Initially the phone was working good but after a month the phone started giving me problems.
1.The touch stopped working
2.The home button gave up too.
3.The camera stopped working.
After having these problems I had complained a lot of times and my complaints were unheard and I had to face the ignorant attitude of the customer care.
That wasn't enough when I showed my iPhone at Apples authorised service centre and was shocked to know when they informed me that the iPhone was duplicate.
Now either you refund me all my money or give me a replacement with ORIGINAL IPhone 5.
If now also you are going to ignore my complaints then I am moving to consumers court and letting them know how you are fooling people by these frauds. My Invoice number is eforindia17594, my Order number is [protected].

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S

Sanjay mahajan 1512

from Mumbai, Maharashtra

Hi,
I had ordered an Apple iPhone5 -16gb-White from eBay on 6th August 2015 and had got it delivered on 15th August 2015 after paying a cash on delivery of Rs.22499.
Initially the phone was working good but after a month the phone started giving me problems.
1.The touch stopped working
2.The home button gave up too.
3.The camera stopped working.
After having these problems I had complained a lot of times and my complaints were unheard and I had to face the ignorant attitude of the customer care.
That wasn't enough when I showed my iPhone at Apples authorised service centre and was shocked to know when they informed me that the iPhone was duplicate.
Now either you refund me all my money or give me a replacement with ORIGINAL IPhone 5.
If now also you are going to ignore my complaints then I am moving to consumers court and letting them know how you are fooling people by these frauds. My Invoice number is eforindia17594, my Order number is [protected].

Reply

eBay.in Customer Care

from Delhi, Delhi

Verified Support

Dear Sanjay mahajan 1512,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay

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