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Ebay.in — Ebay denying to approve my return request

Address:743127

I have purchased a product i.E.Zoom led 2000 lumes light zoomable led flashlight torch from ebay but after receiving the product the item not satisfy me.So that i raise a claim for return the item vide claim details= claim id: 1504187, paisapay id:[protected], item number:[protected] on dated 09.12.2015.But unfortunately they rejected the claim without contacting me on dated 13.12.2015. I have contacted the ebay several time over phone and mail but they are denying to approve my claim. My name:bapi paul shyamnagar, jhautala, 24 parganas (n) pin-743127 mob:+91 [protected] email id:bapi.[protected]@gmail.Com
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Dear RED hot,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com

Thanks & Regards,
Team Ebay
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Dear RED hot,

Thank you for sharing your concern with us.

We would like to inform you that as per eBay policies we cover the buyers under eG only if the item received is not as described / not as expected. However, in this case the item received is completely as per description but not as per your expectation. So, eBay would not be able to intervene in this anymore as the claim falls under non-eligible criteria.


We would request you to get in touch with the seller and resolve the issue amicably.

For any further assistance on the same you may contact us on our toll free no - [protected], or via chat / email.

Thanks & Regards,
Team Ebay
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