Ebay.in — Ebay Guarantee (wrong promises)

Address:

Chennai, Tamil Nadu

Ebay provides false promises like Ebay Guarantee link : http://pages.ebay.in/aboutebay/eBay_Guarantee.html Which states "If the seller hasn't entered the shipping details within 3 days of item purchase, your money will be automatically refunded to your original mode of payment." I bought TV online in ebay and the seller has not entered shipping details for 5 days and I questioned ebay on the refund, Ebay responded that TV is not covered under ebay Guarantee and ebay doesn't allow to raise a resolution until 7 days of transaction. They are easily saying that this is not covered under this guarantee, then what items are covered ? I believe Ebay Guarantee is for advertisement.