[Resolved] Ebay.in — Ebay.in and BlackOx both scamming common customer.

goutam1

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700078
Website:	www.ebay.in

On 18th March, I have purchased a BlackOx 32LF3201 32" (ebay PaisaPay ID [protected]) @ Rs 16, 590/- from West Bengal, Kolkata and I received it on 5th April evening.

Next evening on 6th, technician Mr. Biswajit Koyal ([protected]) came for installation form BlackOx service center but he failed to install it and confirm that TV is defective as left stand of this TV not fix with it and he can't do stand base installation. He took pics from different angle and send whatsapp to his officer-in-charge of BlackOx service center Mr. Subrata Manna ([protected]), Mr. Subrata checked all and told me that I have to talk with BlackOx department for it, personally, he can't do anything form his side.

Instantly, I called the BlackOx department[protected] but the customer care representative, who pick up the call; told me that he also can't help me, I have to talk with ebay, form wherever I purchased it? Again I asked to confirm that do I talk with 'seller of ebay' or 'direct ebay website'. He gave me the number[protected] and told me to talk with them and also said that's all what he can do max for me.

I called[protected], its ebay customer care, he listen me in details and then want to talk with the BlackOx technician, Mr. Biswajit Koyal ([protected]), who came for installation, talked with him. Then guide me to "RaiseClaim" in ebay guarantee, only in than, base on claim, he will provide me the support.

On 8th April I raise a complain in ebay guarantee claim (Claim ID: 2825329) but THEY TOLD ME IT'S ON MANUFACTURE DEFECT so please talk with manufacture. But on other hand, BlackOx department[protected] Mr Promod and Mr Ali ask for Rs550/- for replace the defective product which is under 5 years warranty . When I told all this to 'ebay guarantee claim', they ask me take a letter for BlackOx that "BlackOx department is not going to help me" then after that ebay going to take step on it.

It's clear, if someone don't want to help me; he will never give it in written - what 'ebay guarantee claim' asking for ??

STILL AFTER 1 MONTH OF PURCHASE PRODUCT FOR EBAY, I AM NOT ABLE TO USE IT.

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May 20, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

eBay.in Customer Care's response Dear goutam1,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Apr 19, 2017

Updated by goutam1 Please stop scamming common people, because

1) if you are real eBay.in Customer Care, you can get my details in ebay PaisaPay ID [protected] of BlackOx 32LF3201 32" defective TV, from where you can get my contact number and call me for resolution.

2) I have already told you above, which you are unable to read due to copy paste a reply template, that - I already visited that link or url, which you give me and raise a claim in fraud ebay guarantee section but fraud ebay guarantee section avoid me to say that 'IT'S ON MANUFACTURE DEFECT so please talk with manufacture of BlackOx' - ebay will not help you and on other hand BlackOx department[protected] Mr Promod and Mr Ali demanding for Rs550/- for replace the manufacturing defective product which is under 5 years warranty.