Ebay.in — Ebay is sending damaged items but not refunding the amount.

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Bangalore, Karnataka

Hi all, Ebay is the No.1 worst ecommerce in india. i have faced lot of problemd thru ebay. I am using two ebay ids. Ans as of now, almost 3000 rs loss for me. Whenever I raise claim, they are rejecting it. Recently I have purchased LAVA W2000. I paid 850 cash on delivery. The item is not working. immediately I have raised a complained to the seller., But there is no any response. So i have raised a claim under Ebay guarantee . They have called me and said to contact the service center, and closed the complaint. how dare they can say like this.? The item is not working from the first minute. So its not my issue to go here and there to replace. Its their responsibility to resolve the issue by replacing the item.