[Resolved]  Ebay.in — EBAY SELLER GOING FRAUD AND EBAY SUPPORT BY FORCE BUYER TO KEEP WRONG PRODUCT.

Address:

Raipur, Chhattisgarh

On 02/11/14 i ordered Seagate Backup Plus Slim 1TB Portable External Hard Drive (Black) and pay Rs.4, 319.10. On 05/11/14 Order get delivered. When i open the shipment, i shocked because i got wrong product that is Touro Mobile 1TB Portable External Hard Drive. On 06/11/14 i open the eBay Guarantee Claim Saying that : - Ordered Seagate Backup Plus Slim 1TB Portable External Hard Drive (Black) but delivered wrong product that is Touro Mobile 1TB Portable External Hard Drive. Its really very bad experience for me. Kindly request you to ple refund my money. Claim ID: 736745 PaisaPay ID: [protected] Now, On 09/11/14 i got a call from ebay for Claim ID: 736745. I told him all the detail. also told ebay that seller dont send me a single vat paid bill for Manufacture Warranty. Seller dont send me a single valid document where product serial no is mention. Now, ebay told me to For the resolution of your claim, we request you to provide us with proof of Item not being as Described; Kindly send us the snapshot/images of the item in JPEG or PDF format at [protected]@ebay.com share the same images with seller also Seller Email Address :[protected]@yahoo.com. On the same day i send screenshot of the wrong product to ebay([protected]@ebay.com) as well as [protected]@yahoo.com. Now, After 09/11/14 no one from ebay or seller contact me for update till 18/11/14. On 18/11/14 i got below mention email saying that eBay Guarantee* claim - 736745 has been resolved : - Dear Nikhil, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer Claim request rejected by eBay Remarks : I have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Thank you for your precious time, have a nice day. When i read above mention email i again got shocked. i ordered Seagate Backup Plus Slim 1TB Portable External Hard Drive (Black) which have 3 year manufacture warranty (its mention on http://www.ebay.in/itm/Seagate-Backup-Plus-Slim-1TB-Portable-External-Hard-Drive-Black-/[protected...⇄ Now Ebay india fource me to keep wrong product that is Touro Mobile 1TB Portable External Hard Drive. FOR MANUFACTURE WARRANTY : - as per govt rule to available 3 year manufacture warranty seller have to provide vat paid bill which have proper date, tin/cst no, Seal/sign and Product serial no mentioned. But Ebay seller dont a single bill or vat paid bill. WHY I KEEP Touro Mobile 1TB Portable External Hard Drive???? REFUND MY Rs.4, 319.10 or i m going to open a case on consumer court. Also if my issue is not resolved than i will share all the detail on social networking website with all the valid proof. EBAY SELLER GOING FRAUD AND EBAY SUPPORT BY FORCE BUYER TO KEEP WRONG PRODUCT.