Ebay.in — Ebay Sold Invalid Drive : claim - 675594

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Bangalore, Karnataka

I have Purchased an 2TB Seagate Hard Disk Drive from Ebay on 17/09/2014 On 25/09/2014 I have Receive the item and on 26/09/2014 Seller called me about the Feedback Before I update the Feedback I have Checked the warranty status on Seagate website and it showed warranty will Expair on 21-June-2016 since I have Purchased on 17-Sep-2014 I have called seagate to update the warrant status Seagate said that your hard drive with serial number NA76MDFN is shipped from US and this Drive will not get support in INDIA. I have Called the seller and informed the same Email to Seller : Dear lowestprice2014, Hi Seller, I have Received the Following Email from Seagate Support when I have Called them to Check the warranty Status 2TB Seagate Backup Plus Slim External portable Hard Disk Drive that I have Received Yesterday. Thanks and Regards Hemanth Kumar [protected]/[protected] Seller said that he will talk to some one in saegate and help me to update the warranty for India and he asked for two days time After 2-3 days seller said that I need to send an Email to seagate Requested for the Warranty updated from US to INDIA Reply From Seagate : Dear Hemanth Kumar: Thank you for contacting Seagate Support. As per Seagate records your drive of serial number NA76MDFN was shipped from USA. According to Seagate warranty policies, drives distributed outside of India must be returned within the original country of distribution. Please refer the link given below to know more about Seagate warranty policies, http://www.seagate.com/support/warranty-and-replacements/india/warranty/ For additional assistance, feel free to contact us at: www.seagate.com/about/contact-us/technical-support/ Regards, Sanjay Seagate Support Informed the Seller the same But there is Response So I have Requested for a Refund from EBay on[protected] Claim ID:675594 Some one Ebay Called me and Asked for a Proof for Seagate Telling that it is not a Valid Drive on India So I want to Seagate Service center asking for a Proof with the Seal But they said they will not able to provide a Proof with seal and I need to call customer care for Help I have called customer care and asked about the Proof, Seagate support said they can send an Email with the Information Email Form Seagate Support : Original Message----- From: [protected]@salesforce.com [mailto:[protected]@salesforce.com] On Behalf Of Seagate Support Sent: Monday, October 13, 2014 11:27 AM To: [protected]@gmail.com Subject: Regarding your case number 04461703 [ ref:_00D00hhzl._50030W8sWi:ref ] Dear Hemanth kumar: Thank you for contacting Seagate Support. Based on the information you have provided us regarding your hard drive, we did found that the drive with serial number NA76MDFN sold to you by your merchant was a counterfeit drive. I am sorry to inform you that we will be unable to provide warranty assistance for a counterfeit drive. But I kindly request you to contact your point of sales regarding the same and I guess they will be in a better position to help you on this matter. For additional assistance, feel free to contact us at: www.seagate.com/about/contact-us/technical-support/ Regards, Pravin Kumar Seagate Support ref:_00D00hhzl._50030W8sWi:ref When I Send this information to Ebay, Ebay support says that is not a Valid Proof I have called Ebay and said that this is only Proof that Seagate an Provide to Me but Ebay is not Ready to Provide the Refund. I did't not Understand what other proof Ebay need apart from a Mail from Seagate support informing that the Drive is not supported in INDIA Please Help me to get the Refund From Ebay. Claim ID: 675594 PaisaPay ID: [protected] Item number: [protected] Seller ID: lowestprice2014 Date claim opened: [protected] Thanks and Regards G Hemanth Kumar [protected]/ [protected]