[Resolved] Ebay.in — elite platinum steamer[protected]

Rajesh Wadhera

from Delhi, Delhi

Website:

Ebay.in

I got this in 2nd week of aug from ebay. I used it for the first time around 20-21 aug but it was not heating though its light was on. I lodged complaint with ebay. They asked to send it back to them on my expense. I sent and they received on 6 sep. They did not respond back. I had to remind them. Then they wrote back that they cant refund as i had used it heavily for more than a month and i did not send it back in same box. They never told me to do so.
It is so surprising to hear from them that i used it for more than a month when they got it back on 6 sep only. It clearly shows their ill intentions of not refunding. Now they are asking me to get faulty steamer collected after paying delivery charges.
I have all communication in written.
Rajesh [protected]

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Oct 25, 2017

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

eBay.in Customer Care's response Dear Rajesh Wadhera,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Sep 28, 2017

Updated by Rajesh Wadhera I got this item on 9th Aug. I informed you about problem on 22 aug through your online process. I waited for 6-7 days but did not get any reply then i raised my complaint on 29th Aug. You can verify these dates.

You then asked me to return item. You never mentioned that i should send in same box. You received on 6th Sep. which i had received on 9th aug. Then why are you consistently lying that i used it for than 1 month. I again tell you when i used it for the first time then only i found problem and same day i reported. This is not shoe/shirt type item that i will use it with in 1 day of getting it. It was a kitchen cooking appliance. We first time used it on 21/22 aug the day when i raised my concern by your online process where i selected various options given to reason out my concern.
This is becoming a great case study on how you try to play with customer money. You try to mislead customer by mentioning wrong dates. Thank God, i have kept all info with me.
Salute to your strategy o[censored]nderstanding your customer without checking his track record with ebay. Your misleading tactics are motivating me to move ahead.
You keep it up with your excellent customer service.