[Resolved] Ebay.in — Exchange denied

chaks23

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

Hi, I bought a Lotto Sports Shoe. The size I ordered was 8 and it did not fit my feet. I asked for a replacement and raised a claim. The seller responded that the item cannot be taken back as they have delivered the correct item as I ordered. I explained them many times that I ordered the item (Sports Shoes) for the first time thinking that the size would be similar to the formal shoes that I use. But still, no use. My claim was denied.

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Aug 14, 2020

Complaint marked as Resolved

eBay.in customer support has been notified about the posted complaint.

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Comments

eBay.in Customer Care

from Ahmedabad, Gujarat

Verified Support

Dear Chaks23, Kindly share your Paisa Pay ID with us, so we can assist
you further. Also, you can visit the
link https://www.facebook.com/ebaydotin/app_[protected] for quick
resolution of your query. Thank you.

eBay.in Customer Care

from Ahmedabad, Gujarat

Verified Support

Dear Chaks23, Thank you for sharing your concern with us.We
regret to inform you that your eBay guarantee claim has been closed
completely as per the procedure by the claim adjuster because the item
you had received was as per the description mentioned by the seller in
listing. We would suggest you to get n touch with the seller and resolve
issue amicably.