| Address: | Chennai, Tamil Nadu, 600088 | | Website: | ebay |
My registered mobile number is [protected] and email is [protected]@hotmail.com.
I purchased the item 'Moto G4 Plus 4th Gen. 32 GB (Black) with Manufacturer Warranty' on 16/11/2016 making payment through my debit card and the item was delivered on 22/11/2016. When I started using the phone several issues cropped up one after another. They are1) the charger was sometimes not working properly and I found the charger looking different from the original charger design my other friends have 2) The finger print hardware showing not working 3) the phone was hanging frequently and the keypad not displaying 4) the quick turbo charging as promised in features not working etc., I thought I could take the item to Motorola service centre and get the problems fixed, as the item is sold with 6 months Manufacturer Warranty as displayed in the Description of the product . When I called Motorola customer support number[protected] and enquired about the Manufacturer Warranty as claimed by ebay in the product description I was told that Motorola has no policy to support any of their products sold through Ebay. I enquired the Motorola authorized service centers and they too said that they cannot give warranty to phones sold through ebay and they can give warranty to their products sold only through Amazon and Flipkart.
So now I find that ebay and its seller has given a FALSE PROMISE of SIX MONTHS MANUFACTURER WARRANTY whereas the manufacturer Motorola has refused to offer the warranty. I request the concerned Indian authorities to take action against ebay and arrange to refund my money.. Was this information helpful? | 
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