Ebay.in — false claim resolution

Address:

Pune, Maharashtra

i bought cell phone cover on eBay which is not as per described & found non working condition when received as soon as i opened claim about eBay guarantee, ebay team replied & resolved as per following mail, Dear milind s, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer cancelled his claim request - Claim Closed Remarks : As per our telephonic conversation on 04/10/2014 at 11.54am, we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of Item value. It will be sent to your registered email address, and you can expect to receive it within 7-10 business days and the same is valid for 30 days. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay. But after many phone calls, mails & complaints ( 1/[protected] ) eBay didn't mailed me coupon as per committed since two months.