[Resolved]  Ebay.in — Fastrack watch

Address:626001
Website:ebay.in

Hi Ebay Customer Support Team, I purchased a Fast Track watch on Ebay.in with Paisa pay ID [protected] on[protected]. On[protected] The product got delivered. On that date itself I raised a Claim Since the watch has lot of wear and tear and looks like used. Due to my exams I could not respond to seller . Even though I responded at various instances. The claim closed. I reopened the claim on November 1st week through call with customer support team. There is null response. I opened a case with online resolution center and after the day of case filed, Seller called me and expressed apologies and accepted return. But no courier person came for pickup. I spend 3 whole days and expect for courier man, but there is no response. I closed the case since there is no response from seller ( Even I contacted them over a phone ). I raised a refund request while closure of case. After that, I raised a various queries over phone, Chat and email at various instances. i am a shop alcoholic and shopped at various instances for my own purpose, friends and brothers and many others on behalf of them. This is really a bad experience from Ebay and the seller "watchcolony" for not responding or buyer. I am authenticated buyer in ebay. I need a proper solution for my paid amount of Rs 1550. Why should I wear a used watch instead of new one. This is highly ridiculous of not responding to me. Call to my reachable number [protected] best regards bhuvanesh
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Feb 17, 2017
Complaint marked as Resolved 
eBay.in customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2017
eBay.in Customer Care's response
Dear bhuva66,

We are sorry to hear that you've been having this experience. We don't have access to your account. Please reach out our concerned team here:http://ocsnext.ebay.in/ocs/home.

Regards,
Team ebay
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