Ebay.in — Fraud EBAY is not returning my money

EBAY User id: surana_alok EBAY Paisapay Id: [protected] Its more than 3 months now since i have made this purchase and more than 2 months and 25 days since i have returned back the item to the seller on EBAY as asked by EBAY as the seller was selling replica products n EBay. Ebay didnt pick the item back instead asked me to ship bac the item and the reverse shipping charges was supposed to be returns back to me in form of Ebay voucher of the same amoount plus 10%. Accordingly i have returns the shirt back and the shipping charges of Rs. 175/- was paid by me. After the confirmation receipt from seller that he have received the product back Ebay informed me that i will receive the coupon in 5 working days. Since then till date i have called Ebay customer care more than 10 times, Mailed them 15-20 times, Had chat with their executive on online support more than 5 times and everytime i have been told "Sorry for the inconvenience caused you will receive the coupon in 5 - 7 workings days this is our commitment" Till date whoever were the persons from Ebay who have committed me has failed to keep the commitment, All i have received till date from Ebay is telephone calls saying that they will send the coupon in 5 - 7 working days. I wonder how a company like Ebay is working with this kind of customer care & support who return the product back to seller but doesnt give the buyer his money. This is a total fraud that Ebay is doing. If they are doing this with every customer then i guess Ebay is enjoying Crores of rupees of buyers who have thought that Ebay is a big company and there wont be any fraud so better buy from them. It has now a days became my routine of everyday to call/ mail/ chat to Ebay regarding my Rs 175/- coupon. This is causing me headache and mental trauma that from mere Rs 200 (approx) i have to do so much whereas Ebay is enjoying with my money and the seller is enjoying by selling fake products on EBay. Actually companies like Ebay are the one who is encouraging replica and fake products selling all over. Companies like this should be banned from operation who doesnt do anything about the seller selling fake products and cheating consumers, instead Ebay is joining those fraud sellers by taking commission or charges on sale from them as well as harassing buyers as in my case. i was astonished seeing that seller is still selling those fake products online on Ebay till date and Ebay has done nothing to stop this fraud, instead Ebay itself has become fraud by not retuning me my money as promised. I kindly request the forum to please help me getting out of this trauma and get my money refunded at the earliest. I would also like to ask the jury or members to kindly guide me the procedure to file a case against ebay for causing me such mental trauma and harassment. Your sooner response is required as i can not tolerate this harassment any more.