Ebay.in — Item not delivered struggling for refund.

Address:

Muzaffarpur, Bihar

Paisa Pay ID : [protected] Transaction Date : 28.06.214 I would like to inform you that I purchased a mobile from ebay.in dated 28.06.214. It was communicated to me that your item will be shipped in 5-7 working days. After 5-6 days when item is not delivered I raised a claim with reference number 556450 that I need my money back. I used to call frequently to ebay team about my refund but always I used to get the response saying that someone from our side will call you and your money will be refunded back. Suddenly on 18th July I get an mail from ebay that your item is delivered, which I have not received yet. I communicated to ebat in written also, when i asked ebay team about refund they are saying that please contact courier service. Courier Service saying that our agent are not responding. Now i am stuck where my money is ... PLEASE PLEASE REFUND MY MONEY BACK I PROMISE THAT I WONT USE EBAY NEXT TIME ONWARDS Always i used to get confirmation from ebay saying that Your Item is delivered. Please find the attached screen shot here with about the delivery address and delivered address.